Do I need to be home when my laundry is picked up or delivered?
What can I put in the laundry bag?
No, you do not need to be home. Set your Clean Duds laundry bag outside and we will come by and pick it up on the scheduled day and drop it off within 48 hours. Except on the weekends, laundry picked up on Friday will be returned on Monday. We will send you a text or email letting you know that we are on our way to pick up your laundry and we will notify you when your laundry has been delivered.
What is the turn around time for my laundry?
Any normal household laundry that will fit in the bag with the bag closed. This includes sheets, towels, blankets, and household cleaning cloths. Please do not include greasy clothes that have motor oil or other heavily soiled clothes that cannot be washed in a washing machine. Those items will be returned unwashed and no refund will be given.
Please allow 48 hours from the time your laundry is picked up to the time it is delivered. Except on the weekends, laundry that is picked up on Friday will be delivered on Monday.
What if an item is damaged or missing?
We strive for this not to happen but if it does, contact us immediately and let us know. We will work with you to resolve the issue as quickly as possible at firstname.lastname@example.org or 209-277-3763.
What if I forget to put my laundry out on my scheduled day?
Will you iron my clothes?
If you would like, we will send you a reminder that it is laundry day and to set your Clean Duds bag outside. If you are not able to set your laundry out, contact us as soon as possible so we can reschedule your pick up.
Unfortunately, this service is not currently offered.
Can I customize my laundry preferences?
Still have questions?
Absolutely! If you would like your laundry done a certain way, let us know and we will work with you to customize your laundry service.
Clean Duds is committed to provide you with the best customer experience possible.
Contact us at email@example.com.